Privacy Policy

1. INTRODUCTION

At ASHTAR CAR RENTAL L.L.C. (Dubai Branch), we take your privacy seriously and are committed to safeguarding your personal information. Our registered office is located at [insert location details], Dubai, UAE. This Privacy Policy outlines the sources of your personal information, how we collect, process, and use it, and our practices for protecting, retaining, and disclosing it.

Should you have any questions or concerns about this policy or your personal information, feel free to contact us through the details provided in the ‘Contacts’ section.

2. SOURCES OF PERSONAL DATA

The following platforms and sources may provide your personal data:

  • Website(s): Our official websites and micro-sites operated by ASHTAR, including those hosted on social media platforms like Facebook, Instagram, Twitter, and others.
  • Email, Text Messages & Electronic Communication: Communications between you and ASHTAR, including but not limited to emails, messages via WhatsApp, or chat services.
  • Mobile Applications: ASHTAR’s mobile apps or those operated by our partners.
  • Customer Service Interactions: Any communication through phone calls, emails, WhatsApp, and other customer service channels.
  • Registration Forms & Surveys: Forms collected through online or offline means including surveys, contests, and event registrations.
  • Advertisements: Data gathered through interactions with advertisements on our websites or third-party platforms.
  • Job Portal: Personal data collected through our career portal.
  • Public Wi-Fi Usage: Data collected when using ASHTAR’s public Wi-Fi at events or other locations.

We do not apply this policy to data collected through third-party websites or services not operated by ASHTAR.

3. INFORMATION WE COLLECT ABOUT YOU AND HOW WE USE IT

3.1 Responding to Queries or Interests:
We may collect personal data such as name, email address, phone number, nationality, and service inquiries when you express interest or make inquiries about our services. This data helps us respond to your queries and fulfill our service obligations.

3.2 Feedback and Complaints:
To improve our services, we collect personal data such as name, email, transaction details, and feedback through surveys, customer interactions, or complaints. This helps us ensure customer satisfaction and make necessary improvements.

3.3 Personalization of Services and Offers:
We may use your personal data to personalize your experience with ASHTAR, informing you about promotions, events, and offers tailored to your interests, including through emails, mobile apps, or ads.

3.4 Advertising:
We use personal data for displaying relevant advertisements to you, possibly partnering with third parties to manage this process.

3.5 Legal Requirements:
We may need to process your personal information to comply with legal obligations or in defense of legal claims.

3.6 Payments and Fraud Prevention:
We process personal information to secure payments and protect against fraudulent activities.

3.7 Opt-Out Requests:
If you prefer not to receive certain communications, we may retain your information to respect your opt-out requests. You can change your preferences anytime by reaching out to us.

3.8 Other Collected Information:
We may automatically collect usage data, device information, browser data, and other technical details during your interaction with our platforms, to improve services and tailor the experience.

3.9 Information from Others:
We may receive personal information about you from third parties, including marketing partners, recruitment agencies, and referrals from friends or colleagues.

4. HOW TO OPT OUT?

  • Email Opt-Out: To unsubscribe from marketing emails, send an email to contact@ashtar.com with the subject “Opt-Out.”
  • Contact Us: For further assistance, please use the contact details provided in the ‘Contacts’ section.

5. WHO WE SHARE THIS INFORMATION WITH

We may share your personal information with:

  • ASHTAR Group: To facilitate services, payment processing, customer support, and communications.
  • Third-Party Partners: Service providers assisting with booking, marketing, advertising, and analytics may access your personal data for their designated services.
  • Legal and Regulatory Bodies: As required by law or in response to legal claims.
  • Acquiring Parties: In case of a merger, sale, or restructuring, your personal data may be transferred to the acquiring entity.
  • Fraud Prevention: To help prevent fraud and safeguard our interests and those of our customers.

6. CONTACTS

For any inquiries regarding this Privacy Policy or to exercise your rights, you can contact us:

  • Email: privacy@ashtar.com
  • Phone: +971 54 486 8676
  • Address: Al Fajer Bussiness Cencter Building, M Floor, Office No.29, Airport Road

By using our services, you agree to the terms outlined in this Privacy Policy. We are committed to protecting your personal data and ensuring a secure and reliable experience with ASHTAR.